1. Confirming reception of the sent messages means ____________.
A. the messages are correctly written.
B. the messages are sent to the right receivers.
C. the messages are correctly understood.


2. In the famous British Army Commander story, it was probably at the step of ____________ that went wrong in the communication chain.
A. sending
B. conceiving
C. decoding


3. Chinese Whispers is ____________.
A. the fact that Chinese people who don't normally talk very loudly
B. a game to pass message around in a whisper
C. a person who whispers in Chinese


4. Allocative failure does NOT happen when ____________.
A. a company gathers false information
B. the correct information is not received by the right person
C. the right information goes to the right place


5. Which of the following cases belongs to human failure?
A. Increasing customer complaints.
B. Decreasing creativity across departments.
C. Adequate communication between departments.


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