1. What kind of qualifications should a CEO have?
A. You can compel the staff to use it, but you cannot force consumers to buy it.
B. Some of his employees didn't want to install the PayPal app, and others didn't even remember their PayPal passwords.
C. Why are the employees not using the app? If they use it, how should it be improved? What are their needs?
D. No, it is not. It has revealed PayPal's problems in morale and culture.

2. What displeased David Marcus and made him to write a critical letter to his employees?
A. He said that they should leave the company and find something they embrace.
B. No, it is not. It has revealed PayPal's problems in morale and culture.
C. You can compel the staff to use it, but you cannot force consumers to buy it.
D. Some of his employees didn't want to install the PayPal app, and others didn't even remember their PayPal passwords.

3. How did David Marcus persuade the employees who were not interested in PayPal?
A. Some of his employees didn't want to install the PayPal app, and others didn't even remember their PayPal passwords.
B. You can compel the staff to use it, but you cannot force consumers to buy it.
C. Passion, enthusiasm, and professionalism.
D. He should find the root of the problem and figure out how to fix it with his executive board and even the whole company.

4. Is it right for what David did to his employees?
A. He should find the root of the problem and figure out how to fix it with his executive board and even the whole company.
B. You can compel the staff to use it, but you cannot force consumers to buy it.
C. No, it is not. It has revealed PayPal's problems in morale and culture.
D. He said that they should leave the company and find something they embrace.

5. When faced with internal problems, what should a good CEO do at first?
A. You can compel the staff to use it, but you cannot force consumers to buy it.
B. He should find the root of the problem and figure out how to fix it with his executive board and even the whole company.
C. No, it is not. It has revealed PayPal's problems in morale and culture.
D. He said that they should leave the company and find something they embrace.

6. Why is it a bad idea to force the staff to accept the products they are not embracing?
A. He said that they should leave the company and find something they embrace.
B. Passion, enthusiasm, and professionalism.
C. You can compel the staff to use it, but you cannot force consumers to buy it.
D. He should find the root of the problem and figure out how to fix it with his executive board and even the whole company.

7. What should David find out about his staff's not using the app?
A. He should find the root of the problem and figure out how to fix it with his executive board and even the whole company.
B. You can compel the staff to use it, but you cannot force consumers to buy it.
C. No, it is not. It has revealed PayPal's problems in morale and culture.
D. Passion, enthusiasm, and professionalism.

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