1. Hotel customers and hotel staff think the same about breakfast.
对
错



2. A good or bad experience of a customer in a wheelchair in your shop shows whether your service is good or not.
对
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3. It's not necessary to know about the customers' needs and preferences.
对
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4. Questionnaires are useful in getting feedback from customers.
对
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5. Front-line staff have nothing to do with improving customer service.
对
错



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